Who Should Attend

This Linux Fundamentals for Support Professionals course is designed to provide help desk professionals with an overview of the features and characteristics of the Linux Operating System, associated utilities and desktop environment

Prerequisites

This course assumes students are familiar with operating systems and desktop software applications within information technology help desk environments.

What you will learn

Upon completion of this course, you should have an understanding of the architecture and use of Linux, the desktop environment, productivity applications and fundamental system administration concepts.

Course Outline

1. Introduction
• Overview and History of Linux
• Open Source Software
• Linux Distribution
2. The Desktop Environment
• Overview of X Windows
• Overview of Desktop Environments
• GNOME
• KDE
3. The Linux File System
• Structure and Standard Directories
• Owners, Groups and Permissions
• Links
4. The GNOME Desktop Environment
• The Default Desktop
• The Panel
• The Main Menu
• The Desktop Menu
• The Nautilus File Manager
5. The KDE Desktop Environment
• Desktop Components
• The File Manager
• File Editing
• Find Files Utility
• File Archival and Compression
• Utilizing Removable Media
• Klipper Utility
• Command Line and Terminal Editor
• Customizing your Desktop
6. Processes
• Types
• States
• Signals
• Command Line Interface Tools
7. System Monitoring
• System Load
• Process Table
8. Command Line Interface
• Overview of Shells
• Basic Shell Commands
• Command Tools
9. Networks and Network Services
• Networking Basics
• Telnet
• FTP
10. Printing
• Printing Services
• CUPS
• Print Commands
• Printer Installation
• Troubleshooting
11. Basic System Administration
• Working with Groups using YaST
• Working with Users using YaST
• Using Command Line Interface
• Configuration Files
12. Rescue Systems
• Linux Boot Process
• Boot Discs
• Rescue Discs
• File System Checking & Repair
13. User Applications
• Web Browsers
• Mozilla
• E-Mail
• Personal Information Manager
• Office Suite
• Compatibility Tools
• Remote Access Tools
14. Operating System Installation & Configuration
• Installation Options, Modes and Suggestions
• Configuration Options

Course Duration

Three (3) days

Course Schedule

Go to Epcom Course Schedule

Course Materials

• Comprehensive course workbook/summary
• Course certificate of completion